Lesson 3 of 6 · 7 min · 1 guided exercise

Recording decisions and approvals

How to record what clients decide and approve, so there is a clear audit trail when memories differ.

Six months into a project, the client says they never agreed to the smaller window. You’re sure they did. It was in a site meeting, everyone nodded, and you moved on. Now it’s your memory against theirs.

This is one of the most common sources of friction between architects and clients, and almost entirely preventable. The fix is to write decisions down, consistently, as they are made.

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