Lesson 5 of 6 · 8 min · 1 guided exercise

Difficult conversations: fees, delays and bad news

How to raise fees, delays and bad news early, calmly and clearly, with example wording for common situations.

Nobody enjoys telling a client the planning application has been refused, the build cost has come in over budget, or the fee needs to go up. So it’s tempting to wait: until you have more information, until the next meeting, until you’ve found a solution.

Waiting almost always makes it worse. Clients forgive bad news more readily than they forgive finding out late.

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